Return policy

We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we are here to help facilitate a smooth and hassle-free return process.

To be eligible for a return, please ensure that your item meets the following conditions:

• The item must be unused and in the same condition that you received it.
• The item must be in its original packaging.

You have 30 days from the date of delivery to initiate a return request. If 30 days have passed since your delivery, unfortunately, we cannot offer you a refund or exchange.

How to Start a Return

Please send an email to help@flashplume.com to obtain the return address and further instructions. Our support team will guide you through the next steps to ensure your return is processed correctly.

Refund Processing

Once we receive your returned item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your original method of payment. Please allow 7-14 business days for the refund to be processed and reflected in your account, depending on your bank or credit card company's processing times.

If you have any questions or need assistance, feel free to contact us at help@flashplume.com. We are always happy to help!